Cultural Care Au Pair is an accredited business through the Better Business Bureau, an organization that relies on unbiased feedback from consumers and their own network of operations to evaluate a company’s integrity and performance. We are proud that Cultural Care Au Pair’s current BBB rating is an A-!
The BBB recently re-evaluated our organization and was impressed by a number of program improvements and advancements which resulted in a significant increase in our rating as well as providing Cultural Care Au Pair with BBB accredidation status. Many of these improvements and advancements were influenced by customer feedback from our annual survey. Those improvements include:
- Restructure of customer service staff
- New matching process
- Changes to payment plans
- Repeat family rewards
- Addition of our online communities: getsatisfaction.com; Facebook and Twitter
- And more!
Cultural Care Au Pair staff has worked hard to earn such a high grade from the BBB. Nancy Mullally, Director of Placement, says, “I take great pride in my team’s commitment to serving their families with professionalism, attention to detail and a can-do attitude that has helped our entire Placement Team garner better and better results in the matching section of host family survey.
We are committed to improving the customer experience even more, so please keep sharing your feedback and telling us what we’re doing right and what we could do better on our community site and through the host family survey.
Thursday, 3 March 2011 8:56 PM